Check out if you can find the solution you need.
What happened: Collect thisitem ... I ordered an item online but when I tried to collect it the staff say it is lost. I have tried constantly to call your helpline with no success!!!I have been inshore twice and constantly called your helpline
What happened: I am unable to log into my phone asda account *its states put mobile in the reply is "this phone number is already in use, change password" *i have tried changing password but still unable to log in**
What happened: Made a click and collect order and the product was damaged. Can't come to the store to return it as it isn't my fault that it's damaged. I'd like a refund and send the product back free of charge.
What happened: * of the items I returned has not been refunded. *Order number **********Item boys white short sleeved school shirt * pack **-**yr £**.***I would like it refunded as it was returned with several other items. All of these have been refunded.*Thanks.*Michelle Mulcahy
What happened: my son paid money for petrol at Asda however the petrol never went into the car but money has been taken from my account
What happened: Hi Good morning,*We are the manufactures and distributors of Rubber mats ,Coir mats, Polypropylene mats,Door mats* and Entrance mats .Could you please give us your procurement * purchasing departments contact details. Looking forward to hearing from you soon.
What happened: The problem: I returned * trousers to addax but did not get full refund
To contact the ASDA customer service by phone, you can follow these steps:
Look up the phone number of the ASDA customer service. The phone number is listed on asda.com. Or check out the ASDA phone number page on WorthEPenny.
Dial the ASDA phone number 0800 952 0101.
Hours: 24 hours, 7 days
Best time to call: 2:30pm
Wait for an answer: Once the call is connected, wait for an ASDA representative to answer on the other end.
Average wait time: 4m
Identify yourself and state your reason for calling the ASDA representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from ASDA to help them assist you.
Ask for assistance: Ask the ASDA representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If ASDA needs additional information from you or provides any instructions, follow them carefully.
Thank the ASDA representative: After you have received the assistance you need, thank the ASDA representative for their time and help.
To get to a real person as quickly as possible when calling ASDA, you can follow these steps:
Dial the ASDA customer service phone number 0800 952 0101, which can be found on the ASDA website or in your order confirmation email form ASDA. Or check out the ASDA phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about ASDA. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live ASDA representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with an ASDA representative.
If the system still doesn’t connect you to an ASDA representative, stay on the line without pressing any keys. ASDA will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from ASDA.
Once you reach a live person, explain your issue and provide any relevant information about your ASDA order. The ASDA representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the ASDA website. This may allow you to connect with an ASDA representative more quickly and efficiently than calling.
When calling ASDA customer service, here are some best practices to ensure a smooth and efficient experience:
Have your ASDA account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the ASDA representative without any disruptions or background noise.
Be polite and respectful to the ASDA representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on ASDA.
Clearly explain the issue you are facing and provide any relevant information or details that can help the ASDA representative address your concern.
If the initial ASDA representative is unable to resolve your issue, politely ask to speak with a supervisor from ASDA or escalate the issue to a higher level of authority.
Take notes during the call, including the ASDA representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with ASDA after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling ASDA customer service.
If you are unhappy with your call to ASDA customer service, there are several options you can try:
Call again: Try calling ASDA customer service again and speak to a different ASDA representative. Sometimes a different ASDA representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the ASDA representative, you can ask to speak with a supervisor from ASDA or escalate the issue to a higher level of authority.
Provide feedback: After the call, ASDA may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to ASDA customer service through other channels, such as email or chat. You can also explore the ASDA Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with ASDA service, you may want to consider other options such as returning the product you bought on ASDA or filing a complaint with a consumer protection agency.
No, ASDA hasn’t provided any live chat service currently. While live chat support is not currently available, ASDA offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact ASDA customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from an ASDA representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of ASDA.
You can contact ASDA via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact ASDA via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for ASDA official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of ASDA, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about ASDA. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the ASDA social media team.
Please note that the social media accounts of ASDA are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact ASDA for certain issues. For urgent or complex issues, it's recommended to contact ASDA customer service via phone or chat for more personalized assistance.
Yes, to contact the ASDA customer support by email, follow these steps:
Go to asda.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by ASDA and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your ASDA order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your ASDA order number or username.
Once you have completed the email, click send. You should receive a response from the ASDA customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to ASDA. WorthEPenny provides free tools and resources to assist customers in reaching ASDA customer service more efficiently, such as the ASDA phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about ASDA, as well as forums where ASDA customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including ASDA, it is not associated with or endorsed by ASDA.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the ASDA official app or the ASDA company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of ASDA trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: ASDA. All references by WorthEPenny to third-party trademarks like ASDA are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.